📜 Legalbots Terms of Service and Policies
I. Terms of Service and Conditions of Use
1.1 ✅ Service Acceptance and Account Management
- User registration/use is deemed to be agreement to these terms and the affiliated policies (privacy policy, refund policy).
- Users must provide true and complete information, and are prohibited from impersonating others or sharing accounts.
- Legalbots reserves the right to refuse service, suspend, or terminate accounts (e.g., suspected violations of law, abuse, etc.).
1.2 🚫 Service Content and Restrictions
- The services provided include but are not limited to: legal consultation, contract generation, and document analysis (specific details are subject to the official website description).
- Prohibited Use: It shall not be used for illegal purposes (e.g., money laundering, fraud), infringement of third-party rights, or automated data crawling.
- AI-generated content cannot replace professional legal opinions, and major decisions are recommended to be combined with manual review.
1.3 ⚠️ Disclaimer
- The service is provided on an "as is" basis and does not guarantee 100% accuracy or applicability; users are responsible for the consequences of use.
- We are not responsible for service interruptions or losses caused by network failures, data errors, third-party attacks, etc.
- We do not participate in legal disputes between users and other parties and do not assume any liability arising therefrom.
II. 🔒 Privacy Policy
2.1 📥 Data Collection and Use
- Collection Scope: Account information (email/mobile number), usage records (question content, generated documents), device information (IP/browser type).
- Purpose of Use: Provide services, optimize algorithms, conduct security risk control, and send important notifications (e.g., policy changes).
- Sharing Principle: We do not sell data to third parties without user consent, except in the following cases:
- ✅ Compliance with legal requirements (e.g., court summons)
- ✅ Manual review by cooperating lawyers (initiated by the user)
2.2 🔐 Data Security and User Rights
- Security Measures: SSL encrypted transmission, regular security audits, and tiered access permissions.
- User Rights:
- ✅ Query, correct, and delete personal information (via account settings page)
- ✅ Export data (supports JSON/PDF formats)
- ✅ Delete account (data will be anonymized within 30 days)
2.3 🍪 Cookies and Tracking Technology
- Used to maintain login status and analyze product usage (can be disabled in browser settings).
III. 💸 Refund Policy
3.1 ❌ Subscription Cancellation and Refund Rules
- Subscription Cancellation: Submit a request through Customer Service Channels (email/online form). ❗ Self-service cancellation within the account is not supported.
- Refund Conditions:
- ✅ Monthly Plan: No refunds once paid, even for unused time
- ✅ Annual Plan: Refunds are calculated based on remaining full months (used months are deducted; less than one month is counted as a full month)
- ✅ Exceptions: Add-on services used (manual review, API calls), or violation of terms (e.g., abuse of the system)
3.2 🔁 Refund Process
- Submit request: Contact customer support with your order number and refund reason
- Review period: 1–5 business days for verification
- Refund method: Returned to the original payment account within 10 business days after approval
3.3 📌 Other Notes
- Free Trial Period: Cancellation during the trial incurs no charges
- Dispute Resolution: If you object to the refund decision, you may submit a written complaint to [service@legalbots.net] and receive a reply within 30 days
IV. ⚖️ Other Terms
- Policy Changes: Changes will take effect via website announcements/email notifications; continued use constitutes acceptance
- Governing Law: Governed by the laws of [your country/region]; disputes shall be submitted to [designated arbitration body/court]
- Minors: Users under 18 must obtain guardian consent to use the services